At LeapHope, we are committed to protecting your privacy and ensuring that your personal information is handled with care, confidentiality, and transparency. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or counselling services.
1. Information We Collect
We collect only the information necessary to provide our services effectively and safely. This may include:
a. Personal Information
- Full name
- Email address
- Contact number
- Age or date of birth (if relevant for therapy services)
b. Booking and Payment Information
- Session details, preferred counsellor, and appointment history
- Payment information processed through secure third-party payment gateways (LeapHope does not store credit/debit card details)
c. Communication Data
- Emails, chat messages, or any form of communication with LeapHope support or counsellors
d. Website Usage Data
- IP address, browser type, device details, and browsing patterns collected through cookies or analytics tools (for website improvement and security)
2. How We Use Your Information
Your personal data is used solely to deliver and improve our counselling and mental health services. Specifically, we may use it to:
- Schedule and manage counselling sessions
- Communicate appointment confirmations or updates
- Respond to your queries and support requests
- Process secure payments
- Maintain internal records and client history
- Improve website functionality, user experience, and service quality
- Comply with legal obligations or professional requirements
We do not sell, rent, or trade your personal information under any circumstances.
3. Confidentiality in Therapy
All sessions, records, and communication with LeapHope counsellors are strictly confidential. Information shared during therapy will not be disclosed to anyone without your consent, except in situations required by law — such as:
- Risk of harm to self or others
- Child abuse or neglect
- Legal requests from law enforcement or court orders
Your counsellor will always inform you if such disclosure becomes necessary.
4. Data Security
We use secure servers, SSL encryption, and reputable third-party platforms to protect your personal information from unauthorised access, misuse, or loss.
Only authorised LeapHope staff and counsellors have limited access to your data for service-related purposes.
Despite our best efforts, no method of online transmission or electronic storage is completely secure. Therefore, while we strive to protect your data, we cannot guarantee absolute security.
5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purpose it was collected for — typically, the duration of your engagement with LeapHope plus any legally required retention period.
After that, all records are safely deleted or anonymised.
6. Cookies and Website Analytics
LeapHope uses cookies and similar technologies to enhance your browsing experience and analyse website performance.
Cookies help us understand which pages are most visited and how users interact with our site.
You can choose to accept or decline cookies through your browser settings. Declining cookies may limit certain website features.
7. Third-Party Services
We may use third-party services (such as payment processors, scheduling platforms, or analytics tools) to support our operations. These providers are required to follow strict data protection standards and may only use your data for authorised purposes.
LeapHope is not responsible for the privacy practices of external websites linked from our platform. We encourage you to review the privacy policies of those sites before sharing any personal information.
8. Your Rights
Under applicable data protection laws, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or outdated information
- Request deletion of your data (where legally possible)
- Withdraw consent for certain data processing activities
- File a complaint with a relevant data protection authority if you believe your privacy rights have been violated
To exercise these rights, please contact us at info@leaphope.com.
9. Children’s Privacy
LeapHope does not knowingly collect or store information from individuals under 18 years of age without parental or guardian consent.
If you believe that we have inadvertently collected such data, please contact us immediately to remove it.
10. Policy Updates
LeapHope reserves the right to modify or update this Privacy Policy at any time. Any changes will be posted on this page with the updated date.
We encourage you to review this page periodically to stay informed about how we protect your information.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact:
LeapHope Support Team
📧 info@leaphope.com
🌐 www.leaphope.com