Many people look for reviews before choosing a service, especially when the decision feels important. When it comes to therapy, however, public client reviews raise serious concerns around privacy, emotional safety, and ethical care.
At LeapHope, we choose not to display individual therapy reviews because counselling involves deeply personal experiences that cannot be fairly captured through ratings or testimonials. Instead of public reviews, we encourage people to focus on therapist qualifications, ethical practice, and how comfortable they feel during an initial conversation.
Choosing a therapist can feel like a big decision. People are often looking for reassurance that they are making a safe and informed choice, especially when they are dealing with stress, anxiety, depression, or relationship concerns.
Reviews are commonly used as a shortcut to reduce uncertainty. They help people feel less alone in their decision and offer a sense of social proof. In many industries, this works well. In mental health care, however, the reasons people seek therapy and the outcomes they experience are deeply personal, which makes public reviews a less reliable measure of quality or suitability.
Therapy is not a standard service where results can be easily compared or rated. It involves personal history, emotional vulnerability, and conversations that are meant to remain private. What happens in a therapy session is shaped by an individual’s experiences, readiness, and the relationship they build with their therapist.
Unlike products or appointments that deliver immediate outcomes, therapy often includes gradual progress, reflection, and emotional work that looks different for every person. A therapist who feels like the right fit for one client may not feel the same for another, even if both experiences are valid. This is why public reviews, which reduce complex care into simple ratings, do not accurately reflect the quality or effectiveness of therapy.
Ethical therapy is built on trust, confidentiality, and emotional safety. Public reviews can unintentionally compromise these principles, even when shared with good intentions.
When clients describe their therapy experiences publicly, they may reveal personal details they later wish had remained private. In some cases, emotional vulnerability can be turned into content that others interpret, judge, or compare. This can place pressure on clients to present their healing in a certain way, rather than allowing it to unfold naturally.
There is also an ethical responsibility to avoid influencing therapeutic relationships through ratings or testimonials. Therapy is most effective when clients feel free to speak openly, without worrying about how their experience might be perceived or evaluated publicly. For these reasons, many mental health professionals choose to prioritise confidentiality over public feedback.
Therapy progress is rarely linear, and meaningful change does not always feel positive in the moment. Some sessions may feel challenging, uncomfortable, or emotionally intense, even when they are part of healthy progress. A public review written at one point in time cannot capture this complexity.
Reviews also reflect individual expectations rather than clinical effectiveness. A therapist may support one person through significant change while not being the right fit for someone else, even when using the same evidence-based methods. Reducing therapy to star ratings or brief comments oversimplifies care that depends on trust, timing, and personal connection.
Because of this, public reviews often say more about personal preference than about the quality or ethics of the therapy itself.
Mental health care follows stricter ethical and privacy standards than most other services. Confidentiality is a core principle in counselling and psychotherapy, designed to protect clients from harm, judgement, or unwanted exposure. These standards exist to ensure that people can seek help without fear that their personal experiences may become public.
Because of this, many reputable therapists and counselling platforms avoid displaying public testimonials or detailed client feedback. Ethical practice places greater value on safeguarding client wellbeing than on promotional content. Protecting privacy is not about withholding information, it is about creating a safe space where honest and meaningful therapeutic work can take place.
Trust in therapy is built through transparency, professionalism, and ethical care rather than public ratings. Instead of displaying client reviews, we focus on providing clear and verifiable information that helps people make informed decisions.
This includes sharing therapist qualifications, areas of experience, and the approaches used in sessions. We explain how therapy works, what to expect in an initial consultation, and how confidentiality is maintained throughout the process. Client feedback is collected privately and used to improve care, without being shared publicly.
By prioritising openness about our process and respect for client privacy, we aim to create trust in a way that feels safe, honest, and aligned with ethical mental health practice.
Public reviews can be helpful in many situations, particularly for services that are transactional or low in personal risk. They often provide quick insights into customer experience and service delivery. In these contexts, reviews can support decision-making without significant consequences.
In mental health care, however, public reviews can unintentionally cause harm. They may create unrealistic expectations, oversimplify complex emotional work, or discourage individuals who do not relate to others’ experiences. Therapy is not a one-size-fits-all service, and public comparisons can undermine the sense of safety and individuality that effective counselling requires.
Choosing a therapist is a personal decision that goes beyond ratings or testimonials. What matters most is whether you feel heard, respected, and comfortable enough to speak openly. An initial session can help you understand a therapist’s approach, communication style, and whether it aligns with your needs.
It can also be helpful to look at a therapist’s qualifications, experience, and areas of practice, as well as how clearly the therapy process is explained. Trust often develops through conversation rather than comparison. Giving yourself space to assess fit and comfort can be more meaningful than relying on public reviews.
Our Commitment to Ethical, Confidential Care
At LeapHope, our approach to therapy is guided by respect for privacy, ethical responsibility, and genuine care for emotional wellbeing. Choosing not to display public client reviews is a deliberate decision rooted in these values. Therapy works best when people feel safe to speak openly, without concern for public judgement or comparison.
Rather than relying on testimonials or ratings, we focus on professional standards, transparent processes, and meaningful therapeutic relationships. We believe trust in mental health care is built through integrity, not visibility, and through personal connection, not public validation.
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